Shipping & Returns

All orders are dispatched from our Perth warehouse using trusted courier partners. Shipping costs are automatically calculated at checkout based on your order weight and delivery address. Depending on your location, you may be offered up to three delivery options, including Free Pick-Up for Perth customers.

Live shipping rates and estimated delivery times are displayed at checkout. Shipping costs and delivery timeframes may vary depending on your postcode, seasonal demand and courier availability. Please note: that Express Shipping refers to the courier's delivery speed only and does not prioritise your order through our production or dispatch process.

Standard Shipping is available to selected metro areas across Australia, as determined by our courier partners. Free Standard Shipping may be available for eligible postcodes. Orders are delivered via Toll. Shipping options and eligibility are automatically calculated at checkout based on your postcode. Regional and remote areas may experience longer delivery times and may not qualify for free shipping offers.

Express Shipping applies to the courier delivery service only and does not reduce manufacturing, packing or dispatch times. Once dispatched, Express orders are prioritised by the courier network to ensure the fastest available delivery. Express Shipping orders are delivered via Northline and Team Global Express.

Local collection is available from our Perth warehouse. Once your order has been fully paid, our Shipping Team will contact you to arrange a collection time. Collection is available Monday to Friday 7am - 3pm.

We ship worldwide through our international freight partners. To receive a customised shipping quote, please contact our team with the products you are interested in and your full delivery address.

The table on this page shows estimated business days from dispatch. Available shipping methods are displayed at checkout and may vary depending on your location and order size.

Some orders, particularly those sent via Express Dispatch, may arrive in multiple shipments. This commonly occurs when larger and smaller cartons are processed separately within the courier network and can be more frequent during peak delivery periods. Where split deliveries occur, items may arrive several days apart. During busy periods such as Christmas, some shipments may experience additional delays. For the smoothest delivery experience, we recommend placing Christmas orders before September each year.

While we work closely with our courier partners, delivery services are provided by independent carriers. If an item is lost in transit or arrives damaged beyond repair, we will replace the affected item at no additional cost once assessed by our team. Minor cosmetic marks or scratches that occur during transit are not generally considered structural damage. Touch-up paint is available for all powder-coated frame colours. For accessories, our team will assess whether any marks or defects are the result of manufacturing or transit issues. If an accessory arrives with a significant cosmetic defect reported prior to installation, we may offer a replacement, store credit or gift card at our discretion. All claims are subject to assessment and approval by our team.

Delivery timeframes displayed at checkout are estimates provided by the selected courier. As delivery services are operated by independent carriers, we cannot guarantee delivery within a specific timeframe and are not liable for courier-related delays once an order has been dispatched.

Customers are welcome to organise collection using their own courier service. Orders collected by a customer-arranged courier will be treated as a Free Pick-Up order. If palletisation is required, a $50 pallet fee will apply. Product dimensions and carton information can be found under the Shipping tab on each product page or by contacting our team directly. To arrange a third-party courier collection, please contact us on 1300 912 198 or via the email address below.

For freight quotes, shipping enquiries or delivery assistance, please contact our Shipping Team at shipping@funkymonkeybars.com

At Funky Monkey Bars, we want you to feel confident shopping with us. Please read the information below regarding returns, refunds, exchanges and order cancellations.

We do not offer refunds for change of mind, unless outlined under the order cancellation clauses below. Returns may be accepted within 30 days from the date you receive your order if the item is unused, in its original condition and packaging, and accompanied by proof of purchase.

To qualify for a refund:

• Items must be returned within 30 days from the date you receive your order.
• Products must be unused, undamaged, and in original packaging.
• Proof of purchase is required.

The following items are not eligible for refund:

• Custom or personalised products
• Sale or clearance items
• Gift cards

We may refuse a refund or exchange if:

• The item shows signs of use or installation.
• The item is damaged, incomplete, or not in its original condition for reasons not due to our error.
• The return request is made more than 30 days after delivery.

Once your return has been received and inspected, we will notify you by email of the outcome. Approved refunds will be processed to the original payment method within 7 to 14 business days.

For refunds relating to eligible returns, a 3% card payment processing fee will be deducted from the refund amount where applicable.

If you haven't received your refund yet:

1. Check your bank account again.
2. Contact your credit card provider, as processing times can vary.
3. Contact your bank, as refunds may take additional time to appear.

If you've completed these steps and still haven't received your refund, please contact us on 1300 912 198.

If your product arrives damaged or defective, please contact us within 14 days of delivery at info@funkymonkeybars.com. We may request photos to assess the issue. Approved claims may be eligible for a replacement, repair, or refund in accordance with Australian Consumer Law.

We only offer exchanges for products that are damaged or defective. To request an exchange, email info@funkymonkeybars.com. Our team will advise the correct return address for your state.

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.

You may request a cancellation any time before your order is dispatched (before it has been collected by a courier).

• Orders cancelled before processing and picking will receive a full refund.
• Once an order has been picked and prepared for dispatch, a $200 cancellation/restocking fee applies to cover handling, preparation, and administrative costs.

Why is there a restocking fee? Once an order is placed, our team begins picking, packing and staging heavy, modular components for dispatch. The fee helps cover preparation, restocking and administrative costs involved in reversing the order.

If an order has already been dispatched, it will be treated as a change-of-mind return.

• Returned products must be unopened, unused, and in original packaging.
• A $200 restocking fee applies.
• Return freight costs remain the responsibility of the customer.

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Customers are entitled to remedies for products that are faulty, not fit for purpose, or do not match their description.

For assistance with returns, refunds, exchanges, or cancellations, please contact our Customer Support team at info@funkymonkeybars.com.

If you need assistance with a return, refund or existing order, please contact our team:

• Email: info@funkymonkeybars.com
• Phone: 1300 912 198